We recently discovered a bug that may have caused some users to experience issues with setting up their accounts. We want to apologize for any inconvenience this may have caused and reassure you that we have taken steps to fix the issue.
We believe that the bug affected a small number of users, but we understand that any issue can be frustrating. If you were unable to set up your account due to this bug, we apologise for the inconvenience.
We have identified the source of the bug and have implemented a fix to prevent similar issues from occurring in the future.
Specifically, the bug caused the username validation to fail, resulting in an error message stating that the chosen username was already taken. However, this was not the case and the issue was caused by the bug. Additionally, if users closed the app and reopened it, they may have been logged in but with a bugged account.
If you were affected by this, you should be able to resolve this by logging out and logging back in. This will trigger you to complete the account setup again. If you need any assistance with this process, please contact our support team. We are here to help and ensure that you are able to fully set up your account.
Again, we apologise for any inconvenience this bug may have caused. We appreciate your patience and understanding as we work to ensure the best possible experience for all of our users. Thank you for your support.